Shipping and Returns
A shipping quote must be obtained for every order to have an accurate shipping estimate. Some products may be shipped directly from other warehouses so even an order picked up at the Big Country Outdoor Warehouse main warehouse may incur some shipping costs. Big Country Outdoors charges a 15% restocking fee plus shipping on all returned orders. Used items cannot be returned. All returned orders must have an authorization from Big Country Outdoors or the return will not be accepted.
Returns are subject to the following conditions:
Big Country Outdoors charges a 15% restocking fee on all canceled orders. For stock items, orders may only be canceled if they have not been shipped. For any item that has been customized or modified in any way for a specific order, the order may only be canceled if the item has not yet been manufactured and the raw materials specific to that item have not yet been ordered. For any refused acceptance of a shipment, Big Country Outdoors will charge a return fee or a reshipment fee that varies based on the current shipping costs at the time
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